Last updated: October 11, 2026
Data Collection & Security
ABJK is committed to maintaining the security and privacy of your data. We collect personal data (such as name, phone number, email address, and location data) solely to facilitate the smooth operation of our services. Your data is transmitted securely and stored on protected servers.
For more details on how we process data, please read our Privacy Policy.
Account & Data Deletion Request
In accordance with platform privacy guidelines (including Google Play and App Store requirements), you have full rights to request the deletion of your account and all personal data associated with it from the ABJK system.
If you wish to permanently delete your account, please choose one of the methods below:
Method 1: Through the ABJK App (Recommended)
- Open the ABJK app (Passenger, Driver, or Merchant).
- Go to the Profile / My Account menu.
- Select Settings.
- Select Delete Account and follow the on-screen instructions.
Method 2: Submitting a Written Request
If you no longer have access to the app, you can submit an account deletion request via email to our support team using the following format:
- To: support@abjk.com
- Subject: Account Deletion Request - [Your Registered Phone Number]
- Body: Please include your full name and the reason for deletion. We may request additional verification (such as an OTP) to ensure the request is validly from you.
Important to Know:
- The account deletion process is permanent and cannot be undone.
- All data such as order history, balances (make sure you have withdrawn any remaining balance first), points, and vouchers will be forfeited.
- We may still retain a small portion of specific transaction data as required by tax laws and applicable government regulations.
